• LATINFIT L.L.C maintains the latinfit-me.com Website (“Site”).
  • United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
  • Visa or MasterCard debit and credit cards in AED or USD will be accepted for payment.
  • We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE.
  • Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
  • Cardholder must retain a copy of transaction records and Merchant policies and rules.
  • User is responsible for maintaining the confidentiality of his account.

PAYMENT CONFIRMATION: Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment. 

CANCELLATION POLICY – Customer can cancel their order/booking within 24 hours; refunds will be made back to the payment solution used initially by the customer. For payments by credit/debit card, refunds are processed by Latinfit LLC within 15 working days and credited back to the credit/debit card that was used for online payment.

REFUND POLICY – Please be informed that once the order has been dispatched if there there is no issue with the product, refunds will not be processed. Where a refund is applicable, refunds are processed by Latinfit LLC within 15 working days and credited back to the credit/debit card that was used for online payment. 

Refunds will be done only through the Original Mode of Payment. If payment was made via Cash on Delivery refund will be store credit.


WHAT IS THE SHIPPING POLICY FOR ZUMBA® MERCHANDISE  SOLD IN THE MIDDLE EAST?
Shipping – General Information


Latinfit LLC is authorized to sell Zumba® Merchandise in Bahrain, Egypt, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia & UAE.

Subject to stock and not otherwise agreed in writing, orders within the UAE should be received no later than 14 days by courier after the day in which order and payment have been confirmed. Orders outside of the UAE should be received within 30 days by courier from day order and payment have been confirmed.
Orders will not be delivered until payment has been confirmed.

If an item is not in stock, we will try to order the item as soon as possible, subject to availability by the supplier.

  • You will receive communication via email in this case.
  • No additional shipping cost will be incurred by you.
  • If item is no longer in stock and cannot be ordered from the supplier, you will receive a full refund of the item.

Shipping Costs
The shipping cost for a delivery within the UAE is a flat rate of USD $10.00 per order up to 2kg. Orders over this weight or outside of the UAE will incur an additional delivery charge. Duty and Customs charges varies for each Internation shipment. Therefore Customs and Duty cost will be receivers responsibility.

Return Shipping
If a customer wishes to return the full order or a portion of the order, the cost of the shipping must be paid by the customer unless subject to Clauses 1.1 and 1.2. The purchase price of the items the customer has returned will be refunded to the customer within 30 days from the date of receipt of the items at Latinfit, excluding the original shipping cost.
Please complete and send the returns shipping form with the customer return.  This form can be obtained by emailing info@latinfit-me.com.

Clause 1.1:
Incorrect item(s) was sent to customer by Latinfit. An incorrect item is deemed one which is the wrong size or colour to what was originally ordered through Latinfit-me.com and not if customer changes his or her mind or chooses the wrong size.
Clause 1.2:
Item(s) is deemed to be defective:
A defective order is subject to verification. If the order is deemed not defective, customer will be held financially responsible for any return shipping costs.
Clause 1.3: 
If return of item is due to either Clause 1.1 or Clause 1.2, a copy of a valid receipt with the shipping cost paid by the customer must be included within the parcel. If no receipt provided, then cost of return shipping must be paid by the customer & will not be refunded.

WHAT IS THE RETURNS POLICY FOR ZUMBA® MERCHANDISE SOLD IN THE MIDDLE EAST?


Returns – General Information
Latinfit accepts returns of all regular-priced merchandise (excluding accessories, underwear, CD’s, DVD’s, Magazines & sale items) purchased on Latinfit-me.com within 14 days of the delivery date and provides a full refund of the purchase price, if conditions are met. Accessories are any items that cannot be worn as tops, pants or shoes.
Please choose carefully as Latinfit will not provide exchanges of any merchandise.
Eligible Returns
To receive a full refund of the purchase price, customer must return the regular-priced item(s) (excluding accessories, underwear, CD’s, DVD’s, magazines & sale Items) within 14 days of the delivery date to Latinfit, and must meet the following conditions:

  • Must be a regular-priced item
  • Must be returned in its original package, unopened, or in perfect condition
  • In order for the product to be in perfect condition, it must be unworn, unwashed, and have no traces of hair, deodorant, makeup, or distinctive smells.
  • Returns form is completed in full and sent with the returned item(s). Form obtained by emailing info@latinfit-me.com
  • Original purchase must have been directly through Latinfit-me.com and not through a third party

Purchases made at the Zumba Instructor Convention, any trade shows, and/or purchases from Zumba Education Specialists (ZESs) or other resellers are not eligible for refund as considered third party.
If customer returned item does not meet this criteria, or is determined to be not defective, the Latinfit Home Office will send an email within 15 days to the email address customer provided to discuss additional steps.

Return Shipping
If a customer wishes to return the full order or a portion of the order, the cost of the shipping must be paid by the customer unless subject to Clauses 1.1 and 1.2. The purchase price of the items the customer has returned will be refunded to customer within 30 days from date of receipt of the items at Latinfit, excluding the original shipping cost.
Please complete and send the returns shipping form with the customer return, which can be obtained by emailing info@latinfit-me.com

Clause 1.1:
Incorrect item(s) was sent to customer by Latinfit. An incorrect item is deemed one which is the wrong size or colour to what was originally ordered through Latinfit-me.com and not if customer changes his or her mind or chooses the wrong size.
Clause 1.2:
Item(s) is deemed to be defective:
A defective order is subject to verification. If the order is deemed not defective, customer will be held financially responsible for any return shipping costs.
Clause 1.3: 
If return of item is due to either Clause 1.1 or Clause 1.2, a copy of a valid receipt with the shipping cost paid by the customer must be included within the parcel. If no receipt provided, then cost of return shipping must be paid by the customer and will not be refunded

HOW DO I CONTACT CUSTOMER SERVICE?
Please email info@latinfit-me.com for all questions related to ZUMBA® merchandise within the Middle East. We will reply to your e-mail within 48 hours.